Will I receive a booking confirmation email?
Shortly after you have completed your Trenitalia booking, you will receive an email from us with your print-at-home eTickets and tax invoice.
What do I do if my booking confirmation email hasn’t arrived or has been lost?
If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for email@example.com just in case.
If you still can’t find your email, or you accidently deleted it, please contact us at firstname.lastname@example.org. Make sure you include your full name and booking reference. For security reasons, we can only communicate with the main contact on the booking.