I’ve Booked – What’s Next?

Will I receive a booking confirmation email?

Shortly after you have completed your Trenitalia booking, you will receive an email from us with your print-at-home eTickets and tax invoice.


What do I do if my booking confirmation email hasn’t arrived or has been lost?

If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for tickets@rome2rio.com just in case.

If you still can’t find your email, or you accidently deleted it, please contact us at tickets@rome2rio.com. Make sure you include your full name and booking reference. For security reasons, we can only communicate with the main contact on the booking.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.

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