Ticket Collection

How do I collect my Renfe ticket?

Your print-at-home eTickets are attached to your Rome2rio booking confirmation email. Please print them on plain A4 paper before travel and present onboard the train. Do not print them in “economy mode” as this can make bar codes illegible. Please note that the tickets must be printed; they cannot be presented via a laptop or mobile phone screen.

You might also be able to print your tickets using a self-service machine located at some major railway stations in Spain (click here to see the list of stations). If you prefer this option, please allow 30 minutes to collect your tickets at the station.

 

Why can’t the self-service ticket machine find my ticket?

If you did not print your eTickets at home, the self-service ticket machines can print your tickets at certain major stations in Spain by entering the booking localiser or payment card used at time of purchase. If you do not have access to either of these, you will not be able to collect your tickets from a self-service machine.

 

Can you help me translate my Spanish eTicket?

Renfe eTickets for domestic travel within Spain don’t include passenger names. Each ticket may be used by any member of your travelling party, as long as the passenger type is correct (for example adult/senior/youth/child/infant).

renfe-eticket

  1. Your Renfe ticket number. This is different to your Rome2rio booking reference number, which starts with “R2R-REN…“
  1. The “Localizador” number is your Renfe confirmation number (also known as PNR).
  1. This is your CombinadoCercanias password. When you buy an Ave or other long-distance train ticket of any type or class for a journey within Spain, you can get free travel from any Renfe suburban station at the start and end of your journey in the following cities: Asturias, Barcelona, Bilbao, Cadiz, Madrid, Malaga, Murcia/Alicante, San Sebastian, Santander, Seville, Valencia and Zaragoza.  You also get free travel from/to any FEVE local station in Asturias, Santander, Bilbao and Cartagena.

To use these suburban (Cercanias) trains you must get a free suburban train ticket from a self-service ticket machine or staffed ticket office using the CombinadoCercanias password printed on your Renfe long-distance ticket. At your starting city, you must use the suburban ticket within 3 hours of your long-distance train departure, and at your destination you must use the suburban ticket within 4 hours of your long-distance train’s arrival.

  1. Departing station.
  1. Arriving station.
  1. This is your train number.
  1. This is your Coach number.
  1. The fare type you have purchased: Promo (non-flexible), Promo+ (semi-flexible), Flexible.
  1. Your class of travel: Turista (2nd class), Turista Plus (premium 2nd class), Preferente (1st class).
  1. For domestic trains your seat number is shown as “plaza”. The seat type (window/aisle) is not normally shown.
  1. Important information about the terms and conditions of travel.

Who do I contact if I have issues collecting my ticket?

If you did not print your eTickets at home, and you are having difficulties printing your tickets from a self-service machine at the train station, you should visit the staffed ticket office at the station to see if they can assist.

If you’re still having problems, contact us at tickets@rome2rio.com. Make sure you include your full name and as many details about the trip as possible. We’ll get back to you as quickly as we can.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.


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