Will I receive a booking confirmation email?
Shortly after you have completed your Renfe booking, you will receive an email from us with your print-at-home eTickets attached. Occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for email@example.com just in case.
What do I do if my booking confirmation email hasn’t arrived or has been lost?
If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for firstname.lastname@example.org just in case.
If you still can’t find your email, or you accidently deleted it, please contact us at email@example.com. Make sure you include your full name and booking reference.
Why do I see a EUR1.00 or similar charge on my account?
Sometimes following a booking, you might see an authorization hold fee on your bank statement, this is a common procedure in the banking industry and its purpose is to validate your payment card. The fee is not a permanent charge, but a temporary hold of funds following a transaction attempt. Usually, it happens so quickly that you never see the transaction, while sometimes your bank may display it on your account for up to 5 business days before it disappears. This pre-authorisation might even appear on your account if your booking was unsuccessful.
In the unlikely event that the fee remains on your account for more than 5 business days, we recommend you first contact your bank, and then firstname.lastname@example.org.