I’ve Booked – What’s Next?

Will I receive a booking confirmation email?

Shortly after you have completed your Renfe booking, you will receive an email from us with your print-at-home eTickets attached. Occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for tickets@rome2rio.com just in case.

 

What do I do if my booking confirmation email hasn’t arrived or has been lost?

If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for tickets@rome2rio.com just in case.

If you still can’t find your email, or you accidently deleted it, please contact us at tickets@rome2rio.com. Make sure you include your full name and booking reference.

Why do I see a EUR1.00 or similar charge on my account?

Sometimes following a booking, you might see an authorization hold fee on your bank statement, this is a common procedure in the banking industry and its purpose is to validate your payment card. The fee is not a permanent charge, but a temporary hold of funds following a transaction attempt. Usually, it happens so quickly that you never see the transaction, while sometimes your bank may display it on your account for up to 5 business days before it disappears. This pre-authorisation might even appear on your account if your booking was unsuccessful.

In the unlikely event that the fee remains on your account for more than 5 business days, we recommend you first contact your bank, and then tickets@rome2rio.com.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.


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