Will I receive a booking confirmation email?
Upon completion of your National Express booking with Rome2rio, you will immediately receive an on-screen 8-character National Express booking reference, and you will shortly receive an email from us with your eTicket and invoice.
What do I do if my booking confirmation email hasn’t arrived or has been lost?
If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for firstname.lastname@example.org just in case.
If you still can’t find your email, or you accidently deleted it, please contact us at email@example.com. Make sure you include your full name and booking reference.