I’ve Booked – What’s Next?

Will I receive a booking confirmation email?

Upon completion of your National Express booking with Rome2rio, you will immediately receive an on-screen 8-character National Express booking reference, and you will shortly receive an email from us with your eTicket and invoice.


What do I do if my booking confirmation email hasn’t arrived or has been lost?

If you have purchased a ticket but haven’t received a confirmation email from us, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for tickets@rome2rio.com just in case.

If you still can’t find your email, or you accidently deleted it, please contact us at tickets@rome2rio.com. Make sure you include your full name and booking reference.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.

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