Changes, Cancellations And Refunds

How do I change or cancel my ticket?

At this stage, the only National Express fares available on Rome2rio are non-refundable and non-exchangeable. If you are no longer able to travel, or you’ve purchased the incorrect date/time, you will need to re-book and forfeit your original ticket.


What happens if my coach is cancelled or delayed?

The published running times for any individual service can be affected by events beyond the control of National Express such as road works, traffic incidents, unforeseen congestion etc. but they will use reasonable endeavours to minimise any disruption to your journey. In the event that their services are delayed or cancelled they will endeavour to notify you of the delay and any alternative timetable as soon as reasonably practicable.

If they cancel or withdraw a service before it has commenced, other than due to a circumstance beyond their reasonable control, and you do have a seat reserved on it, they will try to:-

(i) make suitable alternative arrangements to carry you to your destination on another coach, or other mode of transport as they deem fit; or

(ii) cancel the ticket, and allow you to claim a refund of the full amount of the fare, if no portion of the ticket has been used, or if the outward part of a return ticket has been used, 50% of the fare.


What happens if I miss my coach?

If you miss your coach you are required to purchase a new ticket as your ticket expires after the date and time of travel.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.

Contact Support