What should I do if my confirmation email hasn’t arrived?

If you have purchased your ticket with Rome2rio we will send a confirmation email shortly after booking. However, the following operators will send your e-ticket directly:

  • Thalys (high-speed train between France-Belgium-Netherlands-Germany)
  • Amtrak (USA Rail)
  • VIA Rail (Canada Rail)

Please be mindful that it can take up to 5 hours to receive your tickets from VIA Rail.

Occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system.

If you still can’t find your email or have accidentally deleted it, contact us at tickets@rome2rio.com. Please include your full name and as many details about the trip as possible. For security reasons, we’ll only be able to send the confirmation to the main booking contact.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.

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