How do I change or cancel my booking?

Life can be unexpected, and we understand this means that your travel plans may change. As soon as your booking is completed, we automatically reserve your tickets with the operator using the details you have provided. So you, and Rome2rio, are immediately bound to the ticket conditions. If you would like to change or cancel your tickets, please follow the instructions specific to your operator.


Select your transport operator:


National Rail (UK Rail)

If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com with your booking details and cancellation request.

Important: If your payment card for ticket collection is lost/expired/cancelled, please contact our customer support team at least 72 hours before departure and we will reach out to the train operator on your behalf. We will try our best to assist, but due to strict operator regulations, there is no guarantee that they will be able to find a solution, and you may need to forfeit your ticket.


Amtrak (USA Rail)

Depending on your ticket conditions, this is easy. You can make changes to your Rome2rio reservation on the following website: https://www.amtrak.com/home.html

Step 1: Select ‘Modify Trip’ on the top menu and type your 6-character Amtrak reservation number, and your email address. Then click ‘Find Trip’.

Amtrak - Step 1

Step 2: Select ‘Modify Trip’ or ‘Cancel Trip’ on the top of the menu, and you will be guided through the rest of the process. Should you need any further assistance, feel free to contact us at tickets@rome2rio.com

Amtrak - Step 2

 


Renfe (Spain Rail)

If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.


Trenitalia (Italy Rail)

If you want to cancel a Base or Ordinary ticket, please send an email to tickets@rome2rio.com with your booking details and cancellation request.

Otherwise, if you want to amend the date or time of your tickets, you can do this before departure by visiting a Trenitalia station in Italy, or via the Trenitalia website (for ‘Base’ and ‘Ordinary’ tickets only) as follows:

Step 1: Visit the ‘Manage your ticket’ section of the Trenitalia website by clicking here.

Step 2: Select ‘I have the PNR/Ticket code’ and enter your email address and the 6-character PNR or 9-digit ticket code provided on your e-ticket. Then click ‘Search’.

Trenitalia - Step 2

Step 3: Select ‘Manage your ticket’.

Trenitalia - Step 3

Step 4: Select which passengers you would like to change, and then click ‘Change Booking (date/time of departure)’.

Trenitalia - Step 4

Step 5: Choose your new travel date and time, click refresh, and follow the remaining prompts.

Please note: Economy tickets can only be exchanged by visiting a Trenitalia station in Italy before departure. Changes cannot be made online or by calling Trenitalia, and we are unfortunately unable to make any changes on your behalf.


National Express (UK Coach/Bus)

At this stage, all National Express fares available on Rome2rio are non-refundable and non-amendable. If you are no longer able to travel, or if you’ve purchased the incorrect date/time, you will need to re-book and forfeit your original ticket. However, in case of travelling from or to an airport your ticket is valid for 12 hours after the departure time stated on the ticket.


VIA Rail (Canada Rail)

If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.

If you have purchased a non-refundable “Escape” fare, amendments can only be made by calling VIA Rail directly on +18888427245. Any changes will incur a 50% fee (minimum CAD$20) plus any fare difference.


Deutsche Bahn (German Rail)

If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com with your booking details and cancellation request.


SNCF (French Rail), Thalys, Lyria, Renfe-SNCF, DB-SNCF

If you want to change the date or time of your journey, you must first cancel the original trip with us and then make your new booking online. If your ticket is refundable, please send an email to tickets@rome2rio.com at least 4-hours before departure with your booking details and cancellation request.


Eurostar

If your Eurostar ticket is refundable, please send your cancellation request to tickets@rome2rio.com with your booking details.

Alternatively, ticket exchanges can only be performed at a Eurostar Station (Paris Gare du Nord, London St Pancras International, Bruxelles Midi, Ebbsfleet International, Ashford International, Calais-Frethun).


Flights

If you would like to personalise your booking, we recommend that you visit the airline’s website. To do this, there is usually a ‘Manage Booking’ section where you can often perform the following tasks and more:

  1. Allocate seats
  2. Pre-purchase additional baggage allowance
  3. Make a meal request (for example vegetarian, gluten-free, child’s meal, etc)
  4. Add/amend your frequent flyer number
  5. Request a bassinet if you’re travelling with an infant 

You will require your airline booking reference, which is located in your e-ticket (see image below):

Flights

Alternatively, if you need to amend or cancel your flights, please send your request to flights@rome2rio.com and we will be happy to advise accordingly.

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