Your booking confirmation email
Once you’ve booked an Amtrak ticket through Rome2rio, your screen will show our “Booking Complete!” page including your 6-character reservation number (please save this in case you need it for future reference).
Amtrak will then send your purchase receipt and e-ticket PDF to the email address provided. Occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for firstname.lastname@example.org just in case.
Below is a sample of an eTicket that you will receive as a PDF document attached to your email receipt.
I purchased an Amtrak ticket but my email didn’t arrive or has been lost
If you have purchased a ticket but haven’t received a confirmation email from Amtrak, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for email@example.com just in case.
If you still can’t find your email, or you accidently deleted it, you can have it re-sent from the Amtrak website as follows:
Step 1: Visit the following website: https://www.amtrak.com/changing-reservations
Step 2: Select ‘Modify Trip’ on the left menu and type your 6-character Amtrak reservation number, and your email address.
Step 3: Select ‘Send Travel Doc’ on the top of the menu, then confirm or change your email address and click ‘Send Travel Documents’.
If for some reason, you are still not receiving your eTicket, please contact us at firstname.lastname@example.org. Make sure you include your full name and as many details about the trip as possible. If you have your 6-character reservation number, please include this as well.
Why do I see a USD1.00 or similar charge on my account?
Sometimes following a booking, you might see an authorization hold fee on your bank statement, this is a common procedure in the banking industry and its purpose is to validate your payment card. The fee is not a permanent charge, but a temporary hold of funds following a transaction attempt. Usually, it happens so quickly that you never see the transaction, while sometimes your bank may display it on your account for up to 5 business days before it disappears.
This pre-authorisation might even appear on your account if your booking was unsuccessful.
In the unlikely event that the fee remains on your account for more than 5 business days, we recommend you first contact your bank, and then email@example.com.