I’ve Booked – What’s Next?

Your booking confirmation email

Once you’ve booked an Amtrak ticket through Rome2rio, your screen will show our “Booking Complete!” page including your 6-character reservation number (please save this in case you need it for future reference).

Amtrak will then send your purchase receipt and e-ticket PDF to the email address provided. Occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for etickets@amtrak.com just in case.

booking-complete

 

Below is a sample of an eTicket that you will receive as a PDF document attached to your email receipt.

amtrak-eticket-sample

 

I purchased an Amtrak ticket but my email didn’t arrive or has been lost

If you have purchased a ticket but haven’t received a confirmation email from Amtrak, occasionally these emails might get placed in your Junk Mail or Spam folder by your mail system. Please check those folders for etickets@amtrak.com just in case.

If you still can’t find your email, or you accidently deleted it, you can have it re-sent from the Amtrak website as follows:

Step 1: Visit the following website: https://www.amtrak.com/changing-reservations 

Step 2: Select ‘Modify Trip’ on the left menu and type your 6-character Amtrak reservation number, and your email address.

amtrak-modify

 

Step 3: Select ‘Send Travel Doc’ on the top of the menu, then confirm or change your email address and click ‘Send Travel Documents’.

send-travel-doc

 

If for some reason, you are still not receiving your eTicket, please contact us at tickets@rome2rio.com. Make sure you include your full name and as many details about the trip as possible. If you have your 6-character reservation number, please include this as well.

 

Why do I see a USD1.00 or similar charge on my account?

Sometimes following a booking, you might see an authorization hold fee on your bank statement, this is a common procedure in the banking industry and its purpose is to validate your payment card. The fee is not a permanent charge, but a temporary hold of funds following a transaction attempt. Usually, it happens so quickly that you never see the transaction, while sometimes your bank may display it on your account for up to 5 business days before it disappears.

This pre-authorisation might even appear on your account if your booking was unsuccessful.

In the unlikely event that the fee remains on your account for more than 5 business days, we recommend you first contact your bank, and then tickets@rome2rio.com.

Can’t find an answer?
Couldn’t find what you are looking for or have a more specific question? Send us an email and we will try to get back to you as soon as possible.


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